How to Buy Guide - Hekma Center
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How to Buy Guide

How to Buy Guide

Down below you will find a detailed explanation of how to buy through our website in addition to frequent questions related to the purchase.

How Can I Complete Payment and Purchase the Product?

When you enter the product page, you will find a BUY NOW icon next to the product photo. If you are interested and decide to purchase the product, you should click on the green button and add it to your cart. When you click on the BUY NOW icon, your cart will automatically appear on the left side of the page; then you can either proceed to checkout or continue shopping.

You advise you to view your cart before you proceed to checkout.

When in checkout page, you will see the following sentence “If you have shopped with us before, please enter your details below. If you are a new customer, please proceed to the Billing section” by clicking on, the I don’t have an account on the bottom.

Then you should fill in the requited information such as accurate address and phone number and click on the Place Order icon. When you place an order, you will automatically move to “Pay with PayPal” page where you can choose to pay either with PayPal or with Visa or MasterCard.

Payment with PayPal or Visa Card

When you place an order, you will automatically move to “Pay with PayPal” page. Customers who wish to pay with PayPal should click on “PROCEED TO PAYPAL‎. However, those who want to pay with Visa or MasterCard or American Express can choose the second option and click on Pay with Debit or Credit Card.

Note: It only takes 2 minutes to create a PayPal account. We recommend it for every online buyer for a faster and safer shopping experience.
Tip: Watch the video down below because it demonstrates exactly how to buy.

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What is PayPal?

PayPal is an American company operating a worldwide online payments system that enables you to pay, send money, and accept payments.

It uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.

You can pay by simply choosing PayPal at checkout, logging into your PayPal account, and confirming your payment. They complete the process for you, without sharing your financial details with merchants and sellers. You can use your PayPal account to shop safer with millions of merchants and sellers around the globe wherever you see the PayPal logo.

For more queries, you can always call 0097246352753 / +13022768436, or send ‎a message to our e-mail address staff@hekmacenter.com.

‎Payment with Bank Transfer – Remittance:

You can transfer money to our bank account in the United States with the amount you need to pay for the product you chose to buy. Just select the second option, “Payment by Bank Transfer” on the website after you fill in your full address details. When you confirm order, you will see the full account details.

You should send us a copy of the receipt via WhatsApp or email.

You can also review your payment details by clicking on Payment with Bank Transfer.

Payment Methods

As mentioned above, we offer our customers different payment methods including Visa card, MasterCard, American Express, PayPal and Bank remittance.

If you wish to bay with PayPal, Visa or MasterCard, you can do that directly through our website or ask for a payment request sent to your email address. However, if you prefer bank transfer, you should contact us via e-mail first.

For queries and confirmation of your order, please call 0097246352753 / +13022768436, or ‎send ‎a message to our e-mail address staff@hekmacenter.com.

Discount Coupon

We offer different coupons each time. Each coupon has an expiration date and a specified number of uses. Order a discount voucher from our staffing team or check our website homepage.

Sales and Discounts

We make a variety of sales and discounts on products especially during the official holidays. Always check our sales page for new sale offers. You can also click here: Sales and Discounts.

My Account and Shopping Cart

How to Change My Account Info?

When you sign in, you can view your account by clicking on “My Account” in Home page at the bottom. You can change your e-mail address, password, or shipping address.

Forgot Your Password?

You can reset your password by clicking on the “Lost your password?” in the sign in page. Then, a message with a new password will be sent to your email inbox.

How to Remove an Item from My Shopping Cart?

First, you should go to your shopping cart – you will find it on the bottom of the page on the right- and look for the product you want to exclude from cart. When you find it, click on the “X” button on the left/right and the product will be deleted. You can also change the quantity of products you want to buy.

How to Find a Product that I am Looking for?

We have many product and treatment packages in our website. To facilitate the search for the suitable product or treatment package for you, you can use the search box on the top of the page or search via categories.

How to Change or Place a Different Order?

You should know that you cannot change the order details or the number of packages or products you choose to buy after you confirm your payment. You can only edit details before confirmation. If it is urgent, then you can call us or contact us via email or Whatsapp to see if we can make changes to your order from our end. If your order is already been shipped out then, there is nothing we can do.

When Buying in Large Quantities, will the Package be Held by Customs?

It might be possible. This depends on the import regulations and policies of your country. We advise you to consult with us beforehand in order to divide the order to several packages and have it shipped on different days to avoid the possibility for it to be held by customs as well as to reduce customs fees as much as possible. You should always know the customs and import tax of your country. Please see our webpage for Customs and Import Tax and the webpage for Shipping and Return.

Do You Ship to My Country?

To know if we offer shipping and delivery services to your country, please see the list of countries to which we offer delivery services by clicking here: International Shipping Services.

What is the Currency Used in Our Website?

The used currency in our website is USD. You can pay in your local currency with your credit card and the payment will automatically convert to US Dollars.

How Can I Track My Order?

Each package has a tracking ID. When your order is out for delivery, you will automatically receive an e-mail with your order tracking number and the link to the website where you can track it. You will find details about the location of your order and the estimated delivery date. For more information about shipping services, please visit our webpage for Shipping and Return.

How Long Does It Take To Deliver My Order?

It takes 4-12 business days to deliver an order- holidays and weekends not included. Delivery day count starts from the day of shipping and not from the day you place an order. We ship orders via international shipping couriers like aramex, FedEx and EMS (Express mail service). We decide upon the shipping company according to your country. For more information about shipping services, please visit our webpage for Shipping and Return.‎

Invoice

You can always request an invoice for your order through whatsapp or email. Please send a message to whatsapp no: 13022768436+ or email address: staff@hekmacenter.com.

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